Analysis

At Commvault, they use the world’s number one customer relationship management platform, Salesforce. When running a business, it is crucial to have a strong CRM system. "Customer relationship management (CRM)  is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.” Customer Relationship Management (CRM) is a management strategy that assists businesses in creating, developing, and improving customer connections.

In the last three to five years, Commvault has used customer relationship management to establish client confidence and attract more and more loyal customers. Commvault regularly trains its workers to ensure they have a solid understanding of the software, customers, and sales methods. This is done to help the employees better understand its CRM system and to give them the information and skills needed to accomplish their jobs effectively. Commvault values its clients and works around the clock to ensure that its services are effective. It is one of Commvault’s top priorities to develop great relationships with its customers. Commvault conducts customer satisfaction surveys on a regular basis in order to provide the best service possible to its clients (Salesforce). 

Salesforce is a company that makes cloud-based software designed to help businesses find more prospects, close more deals, and wow customers with amazing service” (Salesforce). This CRM platform helps connect the dots between marketing and sales, share more information to close more deals and make service the secret to a company’s success. Commvault has been leveraging its information system to connect and engage with its customers better over the last three to five years. Since utilizing salesforce as its main information system, Commvault has been able to forge deeper relationships with its clients. In order to offer optimal data protection, retention, and recoverability, Commvault interacts with Salesforce APIs. The effective use of Salesforce by Commvault has allowed the company to build strong relationships with its clients, potentially increasing sales and boosting profits. 

Commvault has been able to manage customer accounts, track sales activity, and keep up-to-date contact information for its customers by adopting Salesforce as its customer relationship management system. Salesforce enables CommVault to enhance employee efficiency in addition to connecting with its customers. Employees may effortlessly update records and access the most recent customer account information with the aid of Commvault Salesforce CRM. Commvault “s CRM software enables the company to track and analyze customer data as well as manage relationships with both current and potential customers.

Commvault's business operations tools

Commvault uses a variety of technological techniques to assist its clients in better managing and organizing their data.

Hardware: At Commvault, hardware such as laptops, headsets, displays, docking stations, and data servers are used.  Almost everything is cloud-based as a result of the shift to a remote workforce. Being a large company, Commvault relies on the best hardware on the market to serve its clients round-the-clock. Every day, Commvault personnel use  keyboards, mouse, monitor, and RAM to complete their tasks.

Software:  Commvault software is an enterprise-level data platform that includes modules for backing up, restoring, archiving, replicating, and searching data. It is created from the ground up on a single platform with an uniform code base. Commvault uses Linux as their operating system. They also use Microsoft SQL server which enables faster workload migrations to the cloud (including Azure and Azure Stack). 

Data:  Commvault, as a data protection company, uses database management to manage its customers' sensitive data. CommVault moves data from source to destination using data streams. The source might be either production or CommVault-protected data. A stream's destination will always be CommVault-protected storage. CommVault uses databases to keep private information about their clients or business activities. CommVault uses a variety of databases so that it is not dependent on just one type of system. The following databases are used by Commvault: Microsoft SQL Server, Oracle, Oracle RAC, SAP on Oracle, SAP HANA, SAP MaxDB, MySQL, PostgreSQL, Sybase, and DB2 and DB2 PureScale ( Commvault.com ). In order to effectively manage its clients' accounts, Commvault combines these database management systems. Commvault uses internship fairs, LinkedIn, and other trustworthy recruitment websites to find the most suitable applicants. More than 2,700 highly qualified people are employed by Commvault in markets all over the world. They also outsource to India. Commvault hires highly qualified personnel and provides frequent training to ensure that they are equipped to perform their tasks effectively in order to compete with its rivals. They also outsource to India where they can hire inexpensively highly qualified IT specialists to perform crucial jobs for the firm.

Although CommVault is a highly reputable and efficient data management and protection software company, with their existing system there are specific areas that have room for improvement. The company has been able to provide excellent customer service and rank among the best data protection companies thanks to CommVault's current technology. CommVault's  system does not need to be changed, but the company can improve it with some changes. A solid MIS is essential for any business. Commvault, a firm that deals with technology, was able to develop a solid MIS that has been assisting the business in effectively maintaining connections with both its clients and staff.

As CommVault continues to increase business and customers, it is important that they address the potential issues with silos. As previously mentioned, CommVault uses a single platform to organize and access customer information; however, all departments within the company must have access to all areas of the platform. This is crucial in order for the business to continue to thrive and represent its customer’s best interests. Each department exists to support a common goal and operates separately, they are interdependent on each other. CommVault has acknowledged in the past that “one ripple in a location may crest and crash in another.” It is crucial for the company to be extremely interconnected in the future to prevent this issue. However, when a system is very interconnected and silos are minimized, there is an increased need for the company to protect sensitive data. CommVault must ensure that sensitive data is protected and will not be compromised whether on accident or on purpose.